Privacy Policy

🛡️ Privacy Policy

Last updated: September 1, 2025

1. Data Controller Information

2. Purpose of Data Processing

We process personal data provided by customers for the following purposes:

  • Processing and fulfilling orders
  • Issuing invoices and complying with legal obligations
  • Customer service and communication
  • Handling and investigating complaints

3. Categories of Personal Data Processed

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Order details
  • IP address (for technical purposes)

4. Legal Basis for Data Processing

  • Contract performance (Article 6(1)(b) GDPR)
  • Legal obligation (Article 6(1)(c) GDPR)
  • Legitimate interest (Article 6(1)(f) GDPR) – e.g. fraud prevention, complaint handling

5. Data Retention Period

  • Billing data: 8 years (in accordance with accounting laws)
  • Order and complaint-related data: 5 years

6. Data Transfers

We only share personal data with the following partners:

  • Courier services (e.g. GLS, MPL)
  • Billing systems (e.g. Billingo, Számlázz.hu)
  • Web hosting provider

7. Complaint Handling

Personal data provided during the complaint process is used solely for investigating and documenting the complaint. The following data may be processed:

  • Name
  • Email address
  • Phone number
  • Order ID
  • Content of the complaint

Complaint-related documentation is retained for 5 years in accordance with legal requirements.

8. Data Subject Rights

  • Access to personal data
  • Rectification
  • Erasure (“right to be forgotten”)
  • Data portability
  • Objection to processing
  • Right to lodge a complaint with the Hungarian Data Protection Authority: www.naih.hu

9. Cookies

This website uses essential technical cookies for proper functionality. Statistical cookies may also be used based on user consent.